TL;DR: We collect only the information we need to provide our services, we never sell your data to third parties, and we give you full control over your personal information. Read on for the full details.
1. Who We Are
Techon Solution ("we," "our," or "us") is a software development company incorporated in California, USA. We provide custom software development, mobile app development, web development, AI integration, cloud solutions, and related technology services.
Our registered address is: 123 Tech Street, Palo Alto, CA 94025, United States. You can reach our Data Protection Officer at: privacy@techonsolution.com.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with us, you may provide:
- Contact Information: Name, email address, phone number, company name, and job title when you fill out our contact form, request a consultation, or subscribe to our newsletter.
- Project Information: Details about your project requirements, budget, timeline, and business goals that you share during consultations or in written communications.
- Account Information: If you create an account on our client portal, we collect login credentials (username and hashed password).
- Payment Information: If you engage our services, billing details are collected and processed by our secure payment processor (Stripe). We never store raw credit card numbers.
- Communications: Records of your communications with us, including emails, chat messages, and support tickets.
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns.
- Device Information: Browser type, operating system, screen resolution, and device type.
- Location Data: Approximate geographic location based on IP address (country/city level only).
- Referral Data: The URL of the page that referred you to our website.
2.3 Information from Third Parties
We may receive information about you from:
- Business review platforms (Clutch, GoodFirms) if you leave a review mentioning us.
- LinkedIn or other professional networks if you connect with us there.
- Referral partners who recommend our services to you.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, manage, and improve our software development services and client relationships.
- Communication: To respond to inquiries, send project updates, invoices, and important service notifications.
- Marketing: To send newsletters, case studies, and promotional content — only with your explicit consent, and you can unsubscribe at any time.
- Analytics: To understand how our website is used and improve user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal proceedings.
- Security: To detect, prevent, and address fraud, security breaches, and other harmful activity.
Legal Basis (GDPR): We process your data based on: (a) contract performance, (b) your consent, (c) our legitimate interests in running our business, and (d) legal obligations. You can withdraw consent at any time.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who help us operate our business (e.g., Stripe for payments, AWS for hosting, Google Analytics for website analytics, Mailchimp for email). These providers are contractually bound to use your data only to provide services to us.
- Our Team: Employees and contractors who need access to your information to deliver our services, subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notification to you.
- With Your Consent: For any other purpose with your explicit prior consent.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function (e.g., session management, security). Cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics). Can be disabled.
- Preference Cookies: Remember your settings such as dark/light mode preference. Can be disabled.
- Marketing Cookies: Used to deliver relevant advertisements. Only set with your consent.
You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmitted to and from our website
- AES-256 encryption for data stored at rest
- Multi-factor authentication for all internal systems
- Regular security audits and penetration testing
- Employee security training and access controls based on least-privilege principles
- Incident response plan for data breach scenarios
Despite our best efforts, no security system is impenetrable. If you believe your data has been compromised, please contact us immediately at security@techonsolution.com.
7. Data Retention
We retain your personal information only for as long as necessary:
- Contact form submissions: 3 years from last interaction
- Client project data: 7 years after project completion (for legal and accounting purposes)
- Newsletter subscriptions: Until you unsubscribe
- Website analytics: 26 months (Google Analytics default)
- Financial records: 7 years as required by US tax law
After the retention period, we securely delete or anonymize your data.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your data for direct marketing or legitimate interest purposes.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, email us at privacy@techonsolution.com. We will respond within 30 days. If you are in the EU/UK, you also have the right to lodge a complaint with your local data protection authority.
9. International Data Transfers
We are headquartered in the United States and may transfer your data internationally to our service providers in other countries. When transferring data from the EU/EEA/UK, we rely on:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions issued by the European Commission
- Your explicit consent where required
10. Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Send an email notification to registered users
- Display a prominent notice on our website
Your continued use of our services after changes take effect constitutes acceptance of the revised policy.